At GloGround, we are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our translation marketplace platform.
1. Information We Collect
Personal Information
We collect information you provide directly to us, such as:
- Name (first, middle, last) and contact information (email address, phone number)
- Date of birth and address
- Country, timezone, and location
- Profile photo
- Account credentials or social login information (Google, LinkedIn)
Professional Information (Translators)
- Language skills and proficiency levels
- Specializations and years of experience
- Education and work experience history
- Resume, portfolio, and sample work files
- LinkedIn profile URL and personal website
Business Information (Clients)
- Company name, size, and industry
- Job title and company description
- Content types and file format preferences
Transaction Information
- Payment card details (card brand and last 4 digits only — full card data is processed by Stripe and never stored on our servers)
- Billing information, transaction history, and subscription status
Communications
- Messages exchanged between users on the platform
- Project files and documents uploaded for translation
Automatically Collected Information
When you use our Service, we automatically collect certain information, including:
- Device information (IP address, browser type, operating system)
- Usage information (pages visited, features used, time spent on the platform)
- Location information (based on IP address)
- Cookies and similar tracking technologies
2. How We Use Your Information
We use the information we collect to:
- Provide, maintain, and improve our Service
- Process transactions and send related information
- Send you technical notices, updates, security alerts, and support messages
- Respond to your comments, questions, and requests
- Connect clients with translators and facilitate project management
- Monitor and analyze trends, usage, and activities
- Detect, prevent, and address technical issues and fraudulent activity
- Personalize and improve your experience
- Send you marketing communications (with your consent)
3. Information Sharing and Disclosure
We may share your information in the following situations:
- With other users: To facilitate translation services, we share certain information between clients and translators
- With service providers: We share information with third-party service providers who assist us in operating our platform, including Stripe (payment processing), Amazon Web Services (file storage and hosting), Google (account authentication and analytics), LinkedIn (account authentication), and Mailchimp (email communications). These providers only access information necessary to perform their services and are bound by their own privacy policies.
- For legal purposes: We may disclose information if required by law or to protect rights and safety
- Business transfers: In connection with any merger, sale of assets, or acquisition
- With your consent: We may share information with your explicit consent
4. Data Security
We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include encryption, secure servers, and regular security assessments. However, no method of transmission over the Internet or electronic storage is 100% secure.
5. Legal Basis for Processing (GDPR)
If you are located in the European Economic Area (EEA), United Kingdom, or Switzerland, we process your personal data based on the following legal grounds:
- Contract performance: Processing necessary to provide our translation marketplace services, manage your account, process payments, and facilitate communication between clients and translators.
- Consent: Processing based on your explicit consent, such as marketing communications and analytics cookies. You may withdraw consent at any time through your account settings or cookie preferences.
- Legitimate interests: Processing necessary for our legitimate business interests, such as improving our services, preventing fraud, and ensuring platform security, provided these interests are not overridden by your rights.
- Legal obligation: Processing necessary to comply with applicable laws and regulations.
6. Your Rights and Choices
Account Information
You may update, correct, or delete your account information at any time by logging into your account settings.
Account Deletion
You may request deletion of your account through your account settings. Upon request, your account will be scheduled for permanent deletion after a 30-day grace period, during which you may cancel the request. After this period, your personal data will be anonymized.
Communications
You may opt out of receiving promotional emails by following the instructions in those emails. You may still receive non-promotional communications.
Rights for EEA, UK, and Swiss Users
If you are located in the European Economic Area, United Kingdom, or Switzerland, you have the following additional rights under GDPR:
- Right of access: Request a copy of the personal data we hold about you.
- Right to rectification: Request correction of inaccurate or incomplete personal data.
- Right to erasure: Request deletion of your personal data (available via account settings or by contacting us).
- Right to data portability: Request a copy of your data in a commonly used format. Contact us and we will provide it within 30 days.
- Right to restrict processing: Request that we limit the processing of your personal data in certain circumstances. Contact us to make such a request.
- Right to object: Object to processing based on legitimate interests or for direct marketing purposes.
- Right to withdraw consent: Withdraw consent at any time where processing is based on consent.
To exercise any of these rights, please contact us at privacy@gloground.com. We will respond within 30 days. You also have the right to lodge a complaint with your local data protection supervisory authority.
Data Rights (All Users)
For any other data-related requests, including accessing a copy of your data or restricting its processing, please contact us at privacy@gloground.com. We will respond within 30 days.
Cookies
We use cookies and similar technologies for the following purposes:
- Essential cookies: Session management and authentication (required for the platform to function)
- Analytics cookies: Google Analytics to understand how users interact with our platform (can be declined via our cookie consent banner)
- Marketing cookies: Used to deliver relevant advertisements and track campaign effectiveness (can be declined via our cookie consent banner)
You can manage your cookie preferences through our cookie consent banner or your browser settings.
7. Data Retention
We retain personal information for as long as necessary to provide our Service, comply with legal obligations, resolve disputes, and enforce our agreements. When we no longer need personal information, we securely delete or anonymize it.
8. International Data Transfers
Your information may be transferred to and processed in the United States, where our servers and third-party service providers (including Stripe, AWS, and Google) are located. These countries may have data protection laws different from those in your country. We take appropriate safeguards to ensure your information remains protected.
9. Children's Privacy
Our Service is not directed to individuals under the age of 18. We do not knowingly collect personal information from children under 18. If we become aware that we have collected personal information from a child under 18, we will take steps to delete such information.
10. Third-Party Links
Our Service may contain links to third-party websites. We are not responsible for the privacy practices or content of these third-party sites. We encourage you to review the privacy policies of any third-party sites you visit.
11. Browser Extensions
GloGround offers browser extensions (such as Filipino Checker) as companion tools to our platform.
Our browser extensions do not handle user data as defined by the Chrome Web Store User Data Policy. They do not collect, transmit, or store any personal data on our servers. All text processing occurs locally on your device. Extensions store user preferences on your device only using Chrome Storage API. The only server communication occurs during optional activation code verification, which transmits only the code itself — no personal information is sent.
12. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last updated" date. You are advised to review this Privacy Policy periodically for any changes.
13. Contact Us
If you have any questions or concerns about this Privacy Policy or our privacy practices, please contact us at:
Email: privacy@gloground.com
Address: Montrose, CA, USA
Last updated: March 6, 2026