By accessing and using GloGround's translation marketplace platform ("Service"), you agree to be bound by these Terms of Service ("Terms"). If you do not agree to these Terms, please do not use our Service.
GloGround provides an online platform that connects clients seeking translation services with professional translators. The Service is only a venue — GloGround facilitates matching, communication, and discovery between parties but does not directly provide translation services.
GloGround is not legally or professionally involved in any transactions, contracts, payments, file delivery, or dispute resolution between clients and translators. All such arrangements are made directly between the parties. GloGround does not guarantee the quality, safety, legality, or timeliness of services offered or performed by any User. Users acknowledge and agree that GloGround acts solely as a venue and bears no liability for the acts or omissions of any User.
To use certain features of our Service, you must create an account. You are responsible for maintaining the confidentiality of your account credentials and for all activities that occur under your account. You agree to provide accurate, current, and complete information during registration and to update such information as necessary.
You agree not to:
GloGround operates on a subscription-based model. Both translators and clients may subscribe to tiered plans that provide access to platform features. Subscription fees are billed on a monthly or annual cycle and processed securely through our third-party payment providers. Compensation for translation work is arranged and settled directly between clients and translators outside the platform. GloGround does not process, hold, or facilitate payments for translation services. For detailed subscription billing terms, including cancellation, refunds, and credits, see Section 18.
Users retain ownership of content they submit to the Service. By submitting content, you grant GloGround a worldwide, non-exclusive, royalty-free license to use, reproduce, and distribute your content solely for the purpose of operating and improving the Service. You represent and warrant that you have all necessary rights to submit the content.
Your use of our Service is also governed by our Privacy Policy. Please review our Privacy Policy, which explains how we collect, use, and disclose information about you.
THE SERVICE IS PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED. GLOGROUND IS ONLY A VENUE FOR MATCHING CLIENTS AND TRANSLATORS AND DOES NOT GUARANTEE THE ACCURACY, COMPLETENESS, QUALITY, SAFETY, LEGALITY, OR TIMELINESS OF ANY TRANSLATIONS OR SERVICES PROVIDED BY USERS OF THE SERVICE. GLOGROUND DOES NOT ENDORSE, RECOMMEND, OR WARRANT ANY USER, AND MAKES NO REPRESENTATIONS REGARDING THE QUALIFICATIONS, RELIABILITY, OR TRUSTWORTHINESS OF ANY USER.
TO THE MAXIMUM EXTENT PERMITTED BY LAW, GLOGROUND SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES ARISING OUT OF OR RELATED TO YOUR USE OF THE SERVICE, INCLUDING BUT NOT LIMITED TO DAMAGES ARISING FROM TRANSACTIONS, CONTRACTS, OR DISPUTES BETWEEN USERS.
You agree to indemnify, defend, and hold harmless GloGround and its officers, directors, employees, and agents from and against any claims, disputes, demands, liabilities, damages, losses, and costs arising out of or in any way connected with your access to or use of the Service or your violation of these Terms.
We may terminate or suspend your account and access to the Service immediately, without prior notice or liability, for any reason, including if you breach these Terms. Upon termination, your right to use the Service will immediately cease.
These Terms shall be governed by and construed in accordance with the laws of the State of California, United States, without regard to its conflict of law provisions. For detailed governing law provisions, including consumer protection exceptions and jurisdiction, see Section 19.6.
We reserve the right to modify or replace these Terms at any time. If we make material changes, we will notify you by email or through the Service. Your continued use of the Service after any changes constitutes your acceptance of the new Terms.
If you have any questions about these Terms, please contact us at support@gloground.com.
14.1 Definitions
For purposes of this Section, "Confidential Information" shall mean any and all non-public information, including but not limited to: (a) source materials, documents, and files submitted for translation; (b) translated works and deliverables; (c) business information, trade secrets, and proprietary data of Clients; (d) pricing, project specifications, and contractual terms; (e) personal information of any party; and (f) any information designated as confidential by the disclosing party. Confidential Information shall not include information that: (i) is or becomes publicly available through no fault of the receiving party; (ii) was lawfully in the receiving party's possession prior to disclosure; or (iii) is independently developed without use of Confidential Information.
14.2 Translator Confidentiality Obligations
Translators hereby covenant and agree to:
14.3 Client Confidentiality Obligations
Clients hereby covenant and agree to:
14.4 Platform Rights and Protections
Notwithstanding the foregoing, GloGround reserves the right to:
14.5 Exceptions to Confidentiality
The confidentiality obligations set forth herein shall not apply to disclosures: (a) required by applicable law, regulation, or court order, provided that the disclosing party gives prompt notice to enable the affected party to seek protective measures; (b) made to professional advisors under equivalent confidentiality obligations; or (c) made with the prior written consent of the information owner.
14.6 Remedies for Breach
The parties acknowledge that any breach of this Section may cause irreparable harm for which monetary damages would be inadequate. Accordingly, the non-breaching party shall be entitled to seek equitable relief, including injunction and specific performance, in addition to any other remedies available at law or in equity. A breach of confidentiality obligations may result in immediate account suspension or termination and liability for damages suffered by the affected party.
14.7 Survival
The obligations under this Section shall survive the termination or expiration of these Terms and any project agreement for a period of five (5) years, or for so long as the Confidential Information remains confidential, whichever is longer.
GloGround is a venue that connects clients with independent professional translators. The following community standards describe the professional expectations that the GloGround community values. These standards are not directives from GloGround and do not establish an employment, agency, or supervisory relationship between GloGround and any Translator. All work arrangements, including scope, quality, deadlines, and compensation, are agreed upon directly between Clients and Translators.
15.1 Professional Expectations
Translators on the GloGround platform are independent professionals who operate their own businesses. Translators are expected by the community to:
15.2 Quality Expectations
Quality of work is a matter between the Client and the Translator. GloGround does not review, evaluate, or guarantee the quality of any translation work. Translators are generally expected by the community to deliver work that is accurate, complete, and free from plagiarism or unauthorized use of third-party content.
15.3 Account Consequences
GloGround reserves the right to take account-level action in response to verified reports of conduct that violates these community standards or these Terms. Such actions may include:
GloGround does not adjudicate disputes between Clients and Translators regarding the quality of work, payment, or project deliverables. Such matters are the sole responsibility of the parties involved.
16.1 General Verification Requirements
All Users shall complete such verification procedures as GloGround may require from time to time as a condition of accessing or continuing to access the Platform and its services. Verification requirements may include, without limitation:
The scope, method, and timing of verification requirements shall be determined by GloGround in its sole discretion and may vary based on user type, geographic location, transaction history, service tier, or applicable legal and regulatory requirements.
16.2 Translator Qualification Verification
In addition to general verification requirements, Translators may be required to demonstrate professional qualification through one or more of the following methods, as determined by GloGround:
GloGround reserves the right to establish qualification tiers, proficiency levels, or specialization categories, and to modify the criteria for such classifications at any time. Qualification status is displayed on User profiles as informational indicators and does not restrict access to platform features or projects. See Section 20.6.3 for certification disclaimers.
16.3 Client Verification
Clients may be required to complete additional verification procedures, which may include verification of business identity, payment method authentication, and such other procedures as GloGround deems necessary to ensure the integrity of transactions conducted through the Platform.
16.4 Authorization for Verification
By using the Platform, Users hereby authorize GloGround, directly or through third-party service providers, to make any inquiries and conduct any procedures necessary to validate User identity, location, qualifications, and eligibility to use the Platform. Such inquiries may include, without limitation:
16.5 Platform Rights and Authority
GloGround reserves the right, in its sole discretion, to:
16.6 Verification Data Handling
To the extent GloGround collects identity documents, images, or other sensitive information for verification purposes, the following data handling practices shall apply:
16.7 Disclaimers and Limitations
Users acknowledge and agree that:
16.8 Prohibited Conduct
Users shall not engage in any of the following prohibited conduct in connection with verification:
16.9 Consequences of Verification Failure or Fraud
Failure to complete required verification procedures, or engaging in any prohibited conduct under this Section, may result in one or more of the following consequences:
GloGround reserves the right to take any such action in its sole discretion, without obligation to provide prior notice or opportunity to cure.
17.1 Review Eligibility
Users may submit reviews following confirmed completion of a project, subject to eligibility requirements as specified in the Review Guidelines. GloGround reserves the right to establish and modify review eligibility criteria, including but not limited to project completion status, user account standing, and verification status. Reviews may only be submitted for transactions conducted through the Platform.
17.2 Rating System
Reviews shall be submitted in accordance with the rating system and criteria established by GloGround, as specified in the Review Guidelines. GloGround reserves the right to modify rating scales, evaluation categories, submission requirements, and related criteria at any time, in its sole discretion, without prior notice.
17.3 Review Content Guidelines
All reviews must comply with the following content requirements:
17.4 Review Authenticity and Manipulation Prevention
Users shall not engage in any conduct that undermines the integrity of the review system. Prohibited conduct includes, without limitation:
Violation of this Section may result in account suspension, permanent termination, and reporting to applicable regulatory authorities, including but not limited to the Federal Trade Commission.
17.5 Review Modification and Removal
17.5.1 Reviewer Rights. Users who submit reviews may modify their reviews within a limited period following submission, as specified in the Review Guidelines. Requests for review deletion shall be subject to Platform review and approval.
17.5.2 Platform Moderation Rights. GloGround reserves the right, in its sole discretion, to remove, edit, decline to publish, or restrict the visibility of any review that violates these Terms, the Review Guidelines, or applicable law. Content subject to removal includes, without limitation: abusive or threatening language, personal information disclosure, defamatory statements, fraudulent content, and reviews obtained through manipulation.
17.5.3 Reviewed Party Rights. Users who are the subject of a review may respond to such review in a manner permitted by the Platform. Users may report reviews believed to violate these Terms through the Platform's reporting mechanism. Disputes regarding review content may be reported through the Platform's reporting mechanism; provided, however, that GloGround's determination regarding review moderation shall be final and binding.
17.6 Impact on Platform Visibility
Users acknowledge that ratings and reviews may affect search rankings, visibility, and access to certain Platform features. GloGround employs algorithms to determine User visibility based on various factors, which may include ratings, review content, response rates, and other performance metrics. GloGround reserves the right to modify such algorithms at any time and shall have no obligation to disclose the specific factors or weightings used in ranking algorithms.
17.7 Platform Rights and Data Ownership
By submitting a review, Users grant GloGround a perpetual, worldwide, royalty-free, non-exclusive license to use, reproduce, modify, display, distribute, and create derivative works from such review content for any purpose, including but not limited to Platform operation, marketing, analytics, and service improvement. GloGround may use review data in anonymized or aggregated form without restriction.
17.8 Disclaimers
Users acknowledge and agree that:
17.9 Modifications to Review System
GloGround reserves the right to modify, suspend, or discontinue any aspect of the review and rating system at any time, in its sole discretion, with or without prior notice. Such modifications may include changes to eligibility requirements, rating criteria, review periods, display formats, and algorithmic factors. Continued use of the Platform following any such modifications constitutes acceptance of the modified review system.
18.1 Subscription Model
GloGround provides platform access through tiered subscription plans. Translators may choose from Free, Community, or Professional plans. Clients may choose from Starter, Business, or Enterprise plans. Each plan provides different levels of access to platform features, including job posting limits, application limits, messaging, and certification testing. Plan details and pricing are published on the Platform and may be updated from time to time.
GloGround does not process, hold, or facilitate payments for translation work. Compensation for translation services is arranged and settled directly between clients and translators outside the Platform.
18.2 Billing and Payment Processing
Subscription fees are billed on a monthly or annual cycle, as selected by the User at the time of subscription. All payments are processed securely through Stripe or other third-party payment processors designated by GloGround. GloGround does not store raw payment card data; only tokenized payment references and partial card details (card brand and last four digits) are retained. All fees are denominated in US Dollars unless otherwise specified.
18.3 Auto-Renewal and Cancellation
Subscriptions automatically renew at the end of each billing cycle unless canceled by the User. Users may cancel their subscription at any time through their account settings. Upon cancellation, access to paid features continues through the end of the current billing period. No refunds are issued for partial billing periods upon cancellation.
18.4 Payment Failures and Grace Period
If an automatic renewal payment fails, GloGround will attempt to process the payment again. If the payment continues to fail, a grace period applies during which Users may update their payment information and resolve the issue: three (3) days for monthly subscriptions and seven (7) days for annual subscriptions. If payment is not successfully processed within the grace period, the subscription will be suspended and the account may be downgraded to a free-tier plan.
18.5 Plan Changes and Proration
Users may upgrade or downgrade their subscription plan at any time. Upgrades take effect immediately, and the price difference for the remainder of the current billing cycle is charged on a prorated basis. Downgrades take effect at the end of the current billing cycle, and unused time from the higher-tier plan is issued as account credit.
18.6 Credits
GloGround may issue account credits resulting from plan downgrades, refunds, or promotional offers. Credits are applied automatically to future subscription charges and have expiration dates as specified at the time of issuance. Credits have no cash value, are non-transferable, and cannot be redeemed for cash. GloGround reserves the right to modify or discontinue promotional credit offers at any time.
18.7 Third-Party Payment Processing
GloGround uses Stripe and may use additional third-party payment processors to handle subscription billing. By subscribing to a paid plan, Users agree to be bound by the terms and conditions of such payment processors in addition to these Terms. GloGround shall not be liable for delays, failures, or errors caused by third-party payment processors, banks, or financial institutions. Payment data may be transferred to and processed in jurisdictions outside the User's country of residence, subject to appropriate safeguards as described in our Privacy Policy.
19.1 Informal Resolution
Prior to initiating any formal dispute resolution process, Users must first contact GloGround's support team and attempt to resolve the dispute informally within thirty (30) days, or such longer period as the parties may agree in writing. GloGround shall respond to dispute inquiries within five (5) business days and make good faith efforts to resolve the matter.
19.2 Disputes Between Users
As GloGround is only a venue for matching clients and translators, disputes arising from transactions between Users — including but not limited to payment, quality of work, deadlines, and deliverables — are the sole responsibility of the parties involved. GloGround is not a party to any contract or agreement between Users and bears no liability for the acts, omissions, or disputes of any User.
GloGround may, at its sole discretion, offer limited assistance to facilitate communication between disputing parties, but such assistance shall not be construed as mediation, arbitration, or any form of dispute resolution service. GloGround shall not be liable for the outcome of any dispute between Users, regardless of whether GloGround provided such facilitation.
19.3 Binding Arbitration
Any dispute, claim, or controversy arising out of or relating to these Terms or the Platform that cannot be resolved through informal resolution shall be resolved exclusively through binding arbitration administered by the American Arbitration Association (AAA) under its Consumer Arbitration Rules, or at the User's election, by JAMS under its Streamlined Arbitration Rules.
Users agree that:
19.4 Class Action Waiver
TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, USERS AGREE THAT ANY DISPUTE RESOLUTION PROCEEDINGS SHALL BE CONDUCTED SOLELY ON AN INDIVIDUAL BASIS AND NOT IN A CLASS, CONSOLIDATED, OR REPRESENTATIVE ACTION.
Users waive any right to participate in a class action lawsuit or class-wide arbitration against GloGround. This waiver does not apply to claims for public injunctive relief under California law until such claims are fully adjudicated.
If this class action waiver is found to be unenforceable as to a particular claim, then that claim shall be severed and proceed in court while remaining claims proceed in arbitration.
19.5 Exceptions to Arbitration
Notwithstanding the foregoing:
19.6 Governing Law and Jurisdiction
These Terms shall be governed by and construed in accordance with the laws of the State of California, United States, without regard to its conflict of law provisions, except that Users residing in jurisdictions with mandatory consumer protection laws (including the European Union, United Kingdom, South Korea, and Japan) shall retain the protections afforded by such laws.
For any disputes not subject to arbitration, Users consent to the exclusive jurisdiction and venue of the state and federal courts located in San Francisco County, California, except that Users may bring claims in their country of residence where required by applicable consumer protection law.
19.7 Time Limitation
Any claim or cause of action arising out of or related to the use of the Platform or these Terms must be filed within two (2) years after such claim or cause of action arose, or the applicable statute of limitations, whichever is shorter. This limitation shall not apply where prohibited by applicable law.
19.8 Survival
This Section 19 shall survive the termination or expiration of these Terms and any User's use of the Platform.
20.1 Definitions
For purposes of this Section: "Work Product" means any translation, localization, or other deliverable produced by a Translator in connection with a project on the Platform; "Source Materials" means any content, documents, files, or materials provided by a Client for translation or localization; "Background Technology" means any pre-existing tools, software, methodologies, glossaries, translation memories, or other intellectual property owned or licensed by a Translator prior to or independent of any project; "Platform Content" means all content, materials, software, designs, and intellectual property provided by GloGround on or through the Platform.
20.2 Ownership of Work Product
20.2.1 Transfer of Rights. Upon full payment of the agreed project fee, all right, title, and interest in and to the Work Product, including all intellectual property rights therein, shall automatically and irrevocably transfer to the Client. This transfer includes, without limitation, all copyrights, moral rights (to the extent waivable under applicable law), and any other proprietary rights in the Work Product.
20.2.2 Moral Rights Waiver. To the extent permitted by applicable law, Translators hereby irrevocably waive any and all moral rights in the Work Product, including rights of attribution and integrity. In jurisdictions where moral rights cannot be waived, Translators agree not to assert such rights against the Client or any authorized user of the Work Product.
20.2.3 Background Technology Exception. Notwithstanding the foregoing, Translators retain all rights to their Background Technology. Where Background Technology is incorporated into Work Product, Translator grants Client a perpetual, worldwide, royalty-free, non-exclusive license to use such Background Technology solely as embodied in the Work Product.
20.3 Ownership of Source Materials
Clients retain all right, title, and interest in and to their Source Materials. Translators are granted a limited, non-exclusive license to use Source Materials solely for the purpose of completing the contracted project. Upon project completion or termination, Translators shall delete all copies of Source Materials within fourteen (14) calendar days, except as required for legal compliance or dispute resolution.
20.4 Partial Payment
In the event of partial payment for a project, intellectual property rights shall transfer proportionally to the percentage of the total fee paid, as agreed between the parties. The Translator retains rights to the unpaid portion until full payment is received. GloGround is not involved in payment arrangements or IP transfer negotiations between Users.
20.5 License to GloGround
By submitting any content to the Platform, Users grant GloGround a worldwide, non-exclusive, royalty-free license to use, reproduce, modify, and display such content solely for the following purposes:
This license does not grant GloGround any ownership rights in User content and shall not be construed to permit GloGround to sell or commercially exploit identifiable User content to third parties.
20.6 Platform Content and Trademarks
20.6.1 General Restrictions. All Platform Content, including but not limited to software, designs, text, graphics, logos, trademarks, and service marks, is the exclusive property of GloGround or its licensors. Users are granted a limited, non-exclusive, non-transferable license to access and use Platform Content solely for personal, non-commercial use in connection with the Platform. Users shall not copy, modify, distribute, sell, lease, or create derivative works from Platform Content without prior written consent from GloGround.
20.6.2 Certification Test Materials. All content, questions, answers, scoring criteria, and related materials used in GloGround's translator certification and qualification testing ("Certification Test Materials") constitute proprietary trade secrets and copyrighted content of GloGround. Users shall not, under any circumstances: (a) copy, reproduce, record, photograph, or transcribe Certification Test Materials in whole or in part; (b) share, distribute, publish, or disclose Certification Test Materials to any third party; (c) post, upload, or transmit Certification Test Materials on any website, social media platform, forum, or other online or offline medium; (d) use any unauthorized assistance, automated tools, or third-party services to complete certification tests; or (e) assist others in obtaining or circumventing certification requirements through improper means. Violation of this Section shall constitute a material breach of these Terms and may result in immediate account termination, forfeiture of certification status, and legal action for misappropriation of trade secrets and copyright infringement.
20.6.3 Certification Disclaimer. Certification tests are voluntary and certification results are displayed on User profiles as informational indicators only. Certification does not constitute an endorsement, recommendation, or warranty by GloGround of any User's competence, reliability, or quality of work. Certification does not grant access to additional platform features, restrict non-certified Users from any platform functionality, or create any obligation on the part of GloGround. Clients are solely responsible for evaluating translators and making their own hiring decisions, regardless of certification status.
20.7 Third-Party Intellectual Property
Users represent and warrant that any content they submit to the Platform does not infringe, misappropriate, or otherwise violate the intellectual property rights of any third party. Users shall indemnify and hold harmless GloGround from any claims, damages, or expenses arising from alleged infringement of third-party intellectual property rights by User-submitted content.
20.8 DMCA and Takedown Procedures
GloGround respects the intellectual property rights of others and complies with the Digital Millennium Copyright Act (DMCA). If you believe that content on the Platform infringes your copyright, please submit a notice to our designated agent at support@gloground.com containing:
GloGround will respond to valid DMCA notices in accordance with applicable law, which may include removing or disabling access to the allegedly infringing content.
20.9 Machine Translation and AI Tools
20.9.1 GloGround AI Services. GloGround may offer AI-powered translation assistance tools through the Platform. Use of such tools is subject to the terms and pricing (if any) specified by GloGround. Work produced using GloGround's AI services does not require separate disclosure to Clients beyond standard project communications.
20.9.2 Third-Party AI Tools. Translators who use third-party machine translation or AI tools (including but not limited to Google Translate, DeepL, ChatGPT, or similar services) in the production of Work Product must disclose such use to the Client prior to or upon delivery, specifying the nature and extent of AI assistance used.
20.9.3 Intellectual Property in AI-Assisted Work. GloGround makes no representations or warranties regarding intellectual property rights in AI-generated or AI-assisted content. Users acknowledge that the legal status of AI-generated works may vary by jurisdiction, and Users assume all risk associated with intellectual property claims related to AI-assisted deliverables.
20.10 Survival
The provisions of this Section 20 shall survive the termination or expiration of these Terms and any User's use of the Platform.
21.1 Severability
If any provision of these Terms is held to be invalid, illegal, or unenforceable by a court of competent jurisdiction, such provision shall be modified to the minimum extent necessary to make it valid and enforceable, or if modification is not possible, shall be severed from these Terms. The invalidity or unenforceability of any provision shall not affect the validity or enforceability of the remaining provisions, which shall continue in full force and effect.
21.2 Entire Agreement
These Terms, together with the Privacy Policy, Fee Schedule, and any other policies or guidelines referenced herein, constitute the entire agreement between you and GloGround regarding your use of the Platform. These Terms supersede all prior and contemporaneous agreements, proposals, negotiations, representations, and communications, whether oral or written, between you and GloGround relating to the subject matter hereof. No modification, amendment, or waiver of any provision of these Terms shall be effective unless in writing and signed by an authorized representative of GloGround.
21.3 Waiver
The failure of GloGround to enforce any right or provision of these Terms shall not constitute a waiver of such right or provision. Any waiver of any provision of these Terms shall be effective only if in writing and signed by GloGround.
21.4 Assignment
You may not assign or transfer these Terms or any rights or obligations hereunder without the prior written consent of GloGround. GloGround may assign or transfer these Terms, in whole or in part, without restriction and without notice to you. Subject to the foregoing, these Terms shall bind and inure to the benefit of the parties and their respective successors and permitted assigns.
21.5 Notices
GloGround may provide notices to you via email to the address associated with your account, through the Platform, or by other reasonable means. You are responsible for keeping your contact information current. Notices to GloGround should be sent to support@gloground.com or to such other address as GloGround may designate.
21.6 Headings
The section headings in these Terms are for convenience only and have no legal or contractual effect.
Last updated: March 6, 2026