Frequently AskedQuestions

GloGround is a professional translation marketplace that matches clients with certified translators across 189 languages and 20 industry specializations. GloGround is a venue for matching — we provide job posting, translator search, certification, and messaging tools. All transactions, contracts, file delivery, and project agreements are made directly between clients and translators. GloGround is not involved in payments or disputes between parties.

During our Early Access period, all features — including those normally available only with paid plans — are completely free. No credit card is required. The Early Access period may end without prior notice, so we recommend signing up now to take full advantage.

Click "Sign Up" and choose your role (Client or Translator). Complete the registration form, then follow the onboarding wizard to set up your profile. Clients provide company information, and translators configure language pairs, specializations, and rates.

Each account is registered as either a Client or Translator. If you need both roles, you can create separate accounts with different email addresses.

GloGround supports 189 languages for translation. We cover 20 industry specializations including Legal, Medical & Healthcare, Technical, Financial & Business, Marketing & Advertising, IT & Software, Academic & Education, Gaming, Literary & Creative, and more.

GloGround supports 7 service types: Document Translation, Book Translation, Website/App Localization, Subtitling, Audio Transcription & Translation, Game Localization, and Other.

GloGround provides the matching venue — job posting, translator search, certification, messaging, and reviews. All transactions, contracts, payments, file delivery, and dispute resolution are handled directly between clients and translators. GloGround is not legally or professionally involved in any transactions or contracts between parties.

After logging in, go to your dashboard and click "Post a Job." Specify the title, description, source/target languages, specialization, service type, content volume, budget, deadline, file formats, and assignment mode (FCFS or Bidding). Your job is immediately visible to qualified translators.

In FCFS (First Come First Served) mode, the first qualified translator who accepts the job is automatically assigned. In Bidding mode, multiple translators submit applications with their proposals, and you review profiles to choose the best fit.

Use the translator search to filter by language pair, specialization, and certification status. Review each translator's profile including GloGround Certification badges, client reviews, portfolio samples, and rates.

Yes. From a translator's profile or from your job management page, you can send a direct invitation. The translator will be notified and can accept or decline. If they accept, they are assigned to your job automatically.

Once a translator is assigned to your job, a conversation is automatically created. You can communicate directly without any middlemen. Messages are organized by project for easy reference.

When the translator marks the job as completed, you will be notified to review the delivery. You can submit a review and leave feedback at any time after completion.

After registration, complete the onboarding wizard to add your language pairs, specializations, rates, bio, and portfolio. A complete profile significantly increases your visibility to clients.

Browse available jobs from your dashboard or the job listing. For Bidding mode jobs, submit an application with your proposal. For FCFS mode jobs, click "Accept" to be immediately assigned.

Go to the Certification section in your dashboard. Select a language pair and specialization. You will take a 20-question exam with a 60-minute time limit. Score 70% or higher to earn certification. Each certification is specific to one language pair and one specialization.

Certified translators receive a verified badge on their profile, higher visibility in client searches, and greater trust from clients. Certification demonstrates objective, test-verified competence rather than self-reported skills.

GloGround charges zero transaction fees. We do not process or intermediate payments between clients and translators — payment for completed work is arranged directly between you and the client. Our revenue comes from optional subscription plans, not from taking a cut of your earnings.

Yes. Clients can send you job invitations based on your profile and certifications. You will receive a notification and can accept or decline. Maintaining a complete profile and earning certifications increases the likelihood of receiving direct invitations.

The exam consists of 20 multiple-choice questions relevant to your selected language pair and specialization. You have 60 minutes to complete it. A minimum score of 70% (14 out of 20) is required to pass.

During the Early Access period, you can take unlimited certification tests. Each certification covers one specific language pair (e.g., Korean to English) and one specialization (e.g., Legal). You can earn multiple certifications across different combinations.

You can retake the exam. Review the areas where you scored lower and prepare before your next attempt. There is no penalty for failing.

Certification validity and renewal policies will be communicated as the platform matures. All certifications earned during the Early Access period remain valid.

GloGround uses a subscription model with zero transaction fees. Translators can choose Free, Community, or Professional plans. Clients can choose Starter, Business, or Enterprise plans. During the early access period, all plan features are completely free — no credit card required.

The Early Access period may end without prior notice. We encourage you to explore all features while they are freely available. When paid plans are introduced, a free tier will remain, and early adopters may receive special benefits.

Features like unlimited job applications, enhanced profile visibility, priority listing in search results, and priority support are part of paid plans. During the Early Access period, all of these are unlocked for free.

When the early access period ends, we will accept major credit cards (Visa, Mastercard, American Express) through Stripe. Annual billing will offer a discount compared to monthly.

You can upgrade or downgrade your plan at any time. When upgrading, you get immediate access to new features. When downgrading, the change takes effect at the end of your current billing period. Cancellation retains access until the period ends.

GloGround follows GDPR compliance standards. Your personal data is encrypted, never shared with third parties without consent, and you can request data export or deletion at any time. See our Privacy Policy for details.

Click "Log in," then "Forgot password." Enter your registered email address to receive a password reset link.

Yes. Go to Settings in your dashboard. Account deletion is permanent and removes all associated data including profiles, job history, and certifications.

GloGround works on all modern browsers including Chrome, Firefox, Safari, and Edge. We recommend using the latest version for the best experience.

Try clearing your browser cache, disabling browser extensions, or switching to a different browser. If the issue persists, contact our support team at support@gloground.com with details about your browser and the error you see.

Ensure you have a stable internet connection before starting the exam. If you experience a disconnection during the exam, contact support immediately at support@gloground.com with your test details and we will investigate.

GloGround charges 0% transaction fees on all plans, including the free tier. Translators keep 100% of their project earnings. Most other platforms charge 10-20% per project: Fiverr charges buyers a service fee plus 20% to sellers, Upwork charges freelancers 10%, and Gengo takes a platform margin. GloGround's revenue comes from optional subscriptions, not commissions. During the early access period, all plan features are free.

GloGround charges 0% transaction fees, while Fiverr charges buyers a service fee and sellers 20% on every order. GloGround verifies translator quality through standardized certification exams (20 questions, 60 minutes, 70% pass), while Fiverr relies on self-reported skills and buyer reviews. GloGround offers 20 industry specializations for precise matching, while Fiverr uses generic categories. GloGround enables direct client-translator messaging with no middlemen.

GloGround charges 0% transaction fees, while Upwork charges freelancers 10%. GloGround offers standardized certification per language pair and specialization, while Upwork has general skill tests but no translation-specific certification. GloGround focuses exclusively on translation with 20 industry domains, while Upwork is a general freelancing platform. GloGround supports 189 languages with FCFS and Bidding assignment modes.

GloGround. There are zero transaction fees on every plan, including the free tier. A $500 project means $500 to the translator. GloGround does not process or intermediate payments — clients pay translators directly. The platform's revenue comes from optional subscription plans, not from taking a percentage of translator earnings.

GloGround offers a standardized certification system where translators pass a 20-question exam (60 minutes, 70% pass score) for each language pair and specialization. Unlike self-reported skills on other platforms, GloGround Certification is test-verified. You can filter translators by certification status, language pair, and any of 20 industry specializations including Legal, Medical, Gaming, and more.

GloGround offers "Legal" as one of its 20 industry specializations. Translators certified in Legal have passed a domain-specific exam verifying their competence in legal terminology, contract language, and regulatory conventions for their specific language pair. You can post legal translation jobs and filter applicants by Legal certification status. Zero transaction fees apply.

GloGround offers "Medical & Healthcare" as one of its 20 industry specializations. Translators certified in Medical & Healthcare have passed a domain-specific exam verifying their competence in medical terminology, clinical documentation, and pharmaceutical conventions. Direct client-translator communication ensures confidential handling of sensitive medical content. Zero transaction fees apply.

GloGround supports game localization as both a service type and an industry specialization. Translators can be certified specifically in "Gaming" for their language pairs, ensuring they understand gaming terminology, player culture, and localization conventions. You can post Game Localization jobs across 189 languages with zero transaction fees.

GloGround is designed for freelance translators: keep 100% of earnings with zero transaction fees, set your own rates, earn verified certifications per language pair and specialization, get matched to clients in your domain of expertise, and communicate directly with clients. Free to join and start working immediately. During the Early Access period, all features are free with no credit card required.

GloGround offers key advantages over traditional translation agencies: zero transaction fees (agencies typically add 30-50% markup), direct communication with your translator (no project manager middleman), verified quality through standardized certification exams (not agency-assigned quality scores), 20 industry specializations for precise matching, and transparent translator profiles with ratings and portfolios. You choose your translator directly instead of having one assigned by the agency.

GloGround modernizes what ProZ pioneered. Key differences: GloGround charges 0% commission (ProZ charges annual membership fees like $120/year for Plus), GloGround offers standardized certification tests in 20 specializations (ProZ uses self-reported skills and peer reviews), GloGround has a modern mobile-responsive interface (ProZ maintains a legacy interface from 1999), GloGround provides 7 defined service types including Game Localization and MTPE (ProZ focuses on general translation), and GloGround enables direct client-translator relationships with no intermediation. See our detailed comparison at gloground.com/compare/gloground-vs-proz